A rapid recovery engagement to diagnose why Siemens’ North West Europe SAP Application Management model had drifted off target and to define a practical “back to green” transformation plan.
Under Siemens IT Solutions and Services’ TOPAS contract, SAP Application Management services for Siemens AG in North West Europe were missing cost reduction and quality targets because the live delivery model no longer conformed to the approved Target Operating Model.
The agreed model assumed significant near-shore delivery, but operations remained heavily near-site and on-shore. Leadership needed a credible route to restore cost control, satisfy quality expectations, and unblock concerns about near-shore delivery without disappearing into a long consultancy cycle.
I led a five-person “SWAT team” across the UK and Netherlands to analyse the as-is Netherlands-based delivery model, define the to-be Poland-based near-shore model, and shape the TOPAS NWE Transformation Project. The solution combined Global Delivery Centre labour arbitrage, lean ITIL-based processes, and migration to standard tooling, while securing buy-in from regional leadership, local operational managers, and near-shore delivery management.
Within two weeks, I delivered a transformation plan that won stakeholder backing for incremental transition to near-shore Poland-based delivery. On implementation, the model was targeted to achieve ~30% cost reduction against baseline while complying with quality and legal requirements.